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Customer Service
We're Here to Help
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Billing & Payment
Enroll in Monthly Billing, make a recurring one-time payment, access residential bill calculation, enroll in paperless billing, request a duplicate bill and more.
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Contact Us
Office hours and questions about your account, contact our customer service representatives.
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Customer Assistance
Learn more about income qualified and community assistance, medical lifelines and donations.
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Level Pay Plan Option
Interested in having consistent utility bills throughout the year? Then the Level Pay Plan may be your answer. Learn more.
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Manage My Account
Create an account, update account information, view account balances and electric and water usage.
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Map & Directions
View a map and access directions to the City of Anaheim offices.
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Report an Outage
Report an outage, sign-up to receive outage alerts, view electric and water maps.
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Start, Stop or Move Service
Moving? Need to suspend services for a while? Learn more about how to enroll or stop utility services.
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Frequently Asked Questions
Read answers to questions that are frequently asked about Public Utilities.
We are available
to Chat online
Call Center
714-765-3300
Monday - Thursday: 7 a.m. - 7 p.m.
Friday: 7 a.m. - 5:30 p.m.
Saturday: 8 a.m. - noon
Office
201 S. Anaheim Blvd.
Anaheim, CA 92882
Monday - Friday: 8 a.m. - 5 p.m.
Saturday: 8 a.m. - noon
ACH/Hearing Impaired
TDD: 714-765-5125
Click here for FAQs